








Frequently Asked Questions
When will my order be shipped and how long does delivery take?
Orders are processed within 0–3 workdays (Monday–Saturday), and delivery takes 7–15 workdays via DHL. Read full Shipping Policy.
How do I return an item I no longer want?
Email us at support@olivias-shop.co.uk within 30 days of receiving the product. You’ll receive return instructions and must send it back within an additional 30 days. Learn how to return.
What payment methods do you accept?
We accept Visa, MasterCard, and American Express. Payments are processed securely through trusted third-party gateways. View full Payment Policy.
What personal information do you collect?
We collect your name, contact details, payment info (securely), and device/browser data for service and order fulfillment. Review Privacy Policy.