Welcome to our FAQ section! Here you’ll find quick answers to the most common questions about ordering, delivery, returns, payments, and more. We’ve made things simple so you can shop with confidence. If you don’t see what you’re looking for, don’t worry, we’re just a message away.
Orders are processed within 0–3 workdays (Monday–Saturday), and delivery takes 7–9 workdays. Read full Shipping Policy.
We will attempt a second delivery or leave your package at a nearby collection point, and you'll be notified with pickup instructions. View complete Shipping Policy.
Email us at support@olivias-shop.co.uk within 30 days of receiving the product. You’ll receive return instructions and must send it back within an additional 30 days. Learn how to return.
Refunds are issued to your original payment method within 7 days of receiving the returned item. See full Refund Policy
We accept Visa, MasterCard, and American Express. Payments are processed securely through trusted third-party gateways. View full Payment Policy.
Check your card details, try another method, or contact your bank. Still stuck? Email us at support@olivias-shop.co.uk.
Once dispatched, you'll receive a confirmation email with a tracking number to monitor delivery progress. Track your delivery.
If your package hasn’t arrived or is missing, contact customer service. We'll investigate and offer a replacement or refund if necessary.
Yes, if you contact us within 24 hours or before the 17:00 cut-off on the day of purchase. See cancellation policy.
You can request a change by emailing support@olivias-shop.co.uk within 24 hours or before the cut-off time.
If your question wasn’t answered above, our friendly support team is ready to assist you. Contact us or email us directly at support@olivias-shop.co.uk we’ll get back to you as soon as possible.
Website Name: Olivias-Shop
Company Name: Duo Station
Address: Geurdeland 17 G, Andelst, Gelderland, 6673 DR, Netherlands
E-Mail: support@olivias-shop.co.uk
Contact Form: here
Phone: +31 645121478
Business Number: 90667964
VAT Number: NL865398719B01
Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
(GMT) Greenwich Mean Time (London)
We respond within one day.