Frequently Asked Questions

Welcome to our FAQ section! Here you’ll find quick answers to the most common questions about ordering, delivery, returns, payments, and more. We’ve made things simple so you can shop with confidence. If you don’t see what you’re looking for, don’t worry, we’re just a message away.

Orders & Delivery

When will my order be shipped and how long does delivery take?

Orders are processed within 0–3 workdays (Monday–Saturday), and delivery takes 7–15 workdays via DHL. Read full Shipping Policy.

What happens if I’m not home during delivery?

DHL will attempt a second delivery or leave your package at a nearby collection point, and you'll be notified with pickup instructions. View complete Shipping Policy.

Returns & Refunds

How do I return an item I no longer want?

Email us at support@olivias-shop.co.uk within 30 days of receiving the product. You’ll receive return instructions and must send it back within an additional 30 days. Learn how to return.

When and how will I get my refund?

Refunds are issued to your original payment method within 7 days of receiving the returned item. See full Refund Policy

Payment

What payment methods do you accept?

We accept Visa, MasterCard, and American Express. Payments are processed securely through trusted third-party gateways. View full Payment Policy.

What happens if my payment fails?

Check your card details, try another method, or contact your bank. Still stuck? Email us at support@olivias-shop.co.uk.

Privacy & Data

What personal information do you collect?

We collect your name, contact details, payment info (securely), and device/browser data for service and order fulfillment. Review Privacy Policy.

Can I delete or update my personal information?

Yes. You can request to update or delete your data anytime by contacting our team or managing your account settings.

Tracking & Lost Packages

How can I track my order?

Once dispatched, you'll receive a confirmation email with a DHL tracking number to monitor delivery progress. Track your delivery.

What should I do if my package is lost?

If your package hasn’t arrived or is missing, contact customer service. We'll investigate and offer a replacement or refund if necessary.

Cancellations & Order Changes

Can I cancel or change my order after placing it?

Yes, if you contact us within 24 hours or before the 17:00 GMT cut-off on the day of purchase. See cancellation policy.

Can I change my shipping address after ordering?

You can request a change by emailing support@olivias-shop.co.uk within 24 hours or before the cut-off time.

Still Need Help?

If your question wasn’t answered above, our friendly support team is ready to assist you. Contact us or email us directly at support@olivias-shop.co.uk we’ll get back to you as soon as possible.

Contact

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